QUESTIONS AND ANSWERS
Due to the number of question and answers on this page, you may click on a question topic (below) to skip to that particular section, or you may scroll down the page. This page is updated periodically, so remember to reload/refresh each time you return to this site.

SHOWROOM & DEALER QUESTIONS

Where can I see your machines?

 You can see our machines at our three distribution center retail outlets or you may call our toll free number (1-800-523-4777) and ask the operator for a reference of someone who lives in your area that has the particular machine that you are interested in. As far as we know, we are the only company that gives out references wherein you can get an unbiased opinion from an existing customer as to what they think about that machine.

What if I have bought a machine and do not want to be used as a reference?

 You simply have to call us or write to us, give us your customer number and we will put a "no" next to your name for reference use. Besides, we do not use a particular person's name more than three times.

Do you have dealers in other states?

 We sell direct to the end-user and do not have a dealership network. We have three retail outlets at our distribution centers (please click on the "Showrooms" button on the left).

Do you have dealers or branches in Canada?

 No. At this time we do not ship to Canada.

Can I go to your showroom to pick up a machine I am interested in?

 Yes, you can. However, there are certain times that we may be out of stock of a particular item. Before you drive a long distance, please call 1-800-523-4777 to verify that we have that item in stock.

I live in a different state. If I visit your showroom and purchase a machine, do I have to pay sales tax?

 Yes, you do unless you are a resident of Alaska, Oregon, Montana or Delaware and can provide tax exempt certification for one of those four states. We are required to treat every sale from our showroom as a local sale.


ORDERING & SHIPPING QUESTIONS

How quickly do you ship orders?

 IN A FLASH! All orders received before 12:00 PM, Monday through Friday, are normally shipped the same day.

Can I order multiple items quickly without going to each item page?

 Yes! We have a quick order form located here.

How are items shipped?

 Items over 70 lbs. are delivered by truck freight and carry an additional shipping charge. The actual cost will depend on the shipping weight of an item. The truck freight prices shown on this web site are for addresses within the lower 48 states.

If I Live in Hawaii or Alaska, how are items sent to me?

 Items shipped to Hawaii or Alaska may require special shipping charges.  For items less than 70 lbs., standard shipping to Hawaii and Alaska is by the USPS.  Special services are available, but must be quoted.  All items over 70 lbs. are shipped by ocean freight.  Please call us for shipping quotes.

Why do you have fixed shipping charges for items over 70 lbs.?

 We have negotiated good freight rates with the freight companies and have taken an average cost per machine and applied it as a general rule. If you were to call your local freight company and ask for a shipping rate for a particular machine from our warehouse to your location, you will find that the savings we provide are substantial with our fixed rate shipping cost.
PLEASE NOTE:  The trucking company will notify you prior to delivery to make arrangements.  Truck drivers are subject to a number of regulations, one of which is that they are not required to give any assistance in unloading.  Please be prepared for this "curbside" delivery, as you are responsible for unloading the item(s) and placing them in your shop.  This normally takes a number of "friends".  We recommend that you make arrangements with the trucking company to take delivery at the freight terminal if you can.  They will load it on your vehicle.  Make sure your vehicle is capable of handling the weight.  Also, bring plenty of tie downs to properly secure the load.

Do you ship to other countries?

 We can generally ship small items under 70 lbs. to many different countries (excluding Canada) if they can be shipped by the postal service or UPS.  All additional shipping charges would be paid by the customer.  For machinery over 70 lbs., there are some limitations to certain countries depending on the electrical service available.  For example, most European countries have 240V, 50 cycles.  Our motors are 60 cycles and would not work.  On small shipments, the freight cost to ship to Europe or other countries is cost prohibitive.  The customer pays all freight charges as well as any brokerage fees.

For more information, see below.

I work full time and there is no one home to receive or sign for the freight. What are my options?

 Usually, the freight company will call you to arrange an appropriate delivery time. It is very common for customers to pick up their order at the freight terminal at their own convenience.

How can I place an order and when are operators (vs. the automated system) available to answer the phones?

 Ordering online is the easiest way of placing an order. Simply click on the "Shop For Tools" button in the upper right on our home page to get started. Operators are available to take your orders Monday through Friday from 8:00 am to 8:00 pm EST and on Saturday from 8:30 am to 6:00 pm EST. 99% of all orders placed before 12:00 PM, anywhere in the continental US, are shipped the same day. You may also use our automated voice mail system after hours to place your order or you may fax your order. These orders will be retrieved and shipped as soon as possible.
Phone Orders: (800) 523-4777
Fax Orders: (800) 438-5901


MACHINERY QUESTIONS

What is the difference between your regular machines and your Z series machines?

 The Z series machines are normally equipped with certain features that would have been optional or are not available on regular machines. The Z series machines are "better" than the regular ones in that aspect.

Can I buy a machine without a motor?

 No. The removal of a motor from a crated machine is a very laborious process and the reduction in price is very small in comparison to the real value of the motor. Our advice would be to buy the machine, remove the motor yourself and sell it privately.

Where are your machines manufactured?

 Our machines are manufactured in a variety of countries, but the majority of them come from Taiwan. We have dealt with most factories in Taiwan for more than twenty years and also have two offices with quality control engineers in Taiwan and China.

Do you have any refurbished or reconditioned machines?

 Quite often we will have freight damaged machines or machines that have been returned for a variety of reasons. We do not ship these machines out to customers. These machines are usually sold at our Tent Sales on an "as-is" basis at incredible prices.

Can I get a list of the used and refurbished machines you have?

 No. That selection changes on a daily basis as the quantities are very limited per model.

I just bought a used Grizzly machine. Do I need to register it with you? Can I get a manual for it?

If you registered the machine with us, we would be able to put the information on our computer system and assign you a customer number if you do not have one. That way, whenever you need parts, we can easily refer to the correct model number that you have.

Online Warranty Registration

(See below for information on getting a manual for your used machine.)


MANUALS & PARTS QUESTIONS

Are machinery manuals available on line? Can I order a manual?

 Yes, you may find many of our manuals here: /manuals.aspx or you can also order a manual by calling our toll free number ( 1-800-523-4777) and it will be shipped from our parts department in Springfield, MO.

Do you stock parts for your machines?

 Grizzly Industrial® probably has the largest stock of replacement parts in the industry. We have over 80,000 different part numbers and over a million individual parts in stock at any given time!

Can I pick up parts at your showrooms?

 No. All parts are shipped from our Springfield parts department.

Do your bandsaw blades fit only Grizzly bandsaws?

 Our bandsaw blades fit numerous brands of bandsaws on the market. All you have to verify is the tooth pattern that you want and the length of blade.


SERVICE & WARRANTY QUESTIONS

How do you control quality on your machines?

 We control the quality of our machines in many ways including the following:
  • We have machines built to our specifications & standards. We do NOT simply buy what the factory sells.
  • We have an office overseas with engineers whose job is to inspect products at the factory before being shipped to us.
  • All of our locations have a Quality Control department whose job is to inspect machines upon arrival in our warehouses.
  • All three of our locations have complete machine shops and trained engineers.
  • Our American engineers also make frequent visits to our supplier factories.
Many of us here at Grizzly are woodworkers and/or metalworkers. We use our equipment both on and off the job so we know our machines very well.

How can I get help for technical questions, parts or repairs?

 In the unlikely event that your Grizzly tool needs repair or if you have a technical question, help is as close as a phone call away. The number for our technical & customer support is (570) 546-9663. Often, our trained service technicians are able to walk you through minor repairs and adjustments over the phone. If not, we offer complete service facilities at all locations - so repairs can be completed with as little down-time as possible. If you are planning to visit one of our service centers, call at least 2 weeks before, so we can schedule repairs and make sure parts are available.

What is the warranty on your products?

 Grizzly warrants every product it sells for a period of 1 year to the original purchaser from the date of purchase. This warranty does not apply to defects due directly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or consumable parts. This is Grizzly’s sole written warranty and any and all warranties that may be implied by law, including any merchantability or fitness, for any particular purpose are hereby limited to the duration of this written warranty. We do not warrant or represent that our merchandise complies with the provisions of any laws, acts or electrical codes. We do not reimburse for third party repairs. In no event shall Grizzly’s liability under this warranty exceed the purchase price paid for the product and any legal actions brought against Grizzly shall be tried in the State of Washington, County of Whatcom. We shall in no event be liable for death, injuries to persons or property or for incidental, contingent, special or consequential damages arising from the use of our products. To take advantage of this warranty please call our Customer Service Department at (800) 523-4777. Proof of purchase must accompany the merchandise. Manufacturers reserve the right to change specifications at any time because they constantly strive to achieve better quality equipment. Please Note: Merchandise covered by a manufacturer’s warranty must be sent directly to the manufacturer for repair or replacement.


CATALOG QUESTIONS

How often do you put out catalogs?

 Our main catalog is printed once a year and it is known in the industry as a "keeper". Unlike some of the other tool companies, we do not put out a catalog every few weeks. However, we do have a sale flyer in the summer time and sometimes we put out a small Christmas catalog.

I just moved and would like to continue getting your catalogs. What should I do?

 Send us a "change of address" card and we will do the rest.


OTHER QUESTIONS

Do you carry products other than what is on your web site?

 No. Our complete line of more than 10,000 products is currently on our web site. If you cannot find a particular item, you can use our "Search" function.

Do you display at shows?

 Not too often, but if we are going to any shows, they will be listed on our web site.

What is your Tent Sale?

 Several times a year we have one-day sales of all the discontinued, defective, freight damaged, and missing part machines and accessories.  We also have magazine publishers and other vendors display their wares and give out free magazines as well as have drawings for free tools, etc.... It is quite an event and one that every Grizzly customer should experience at least once. There are a lot of incredible bargains and we normally get into trouble with the local authorities due to the traffic jams we create every year!  Please click here for current information on this year's tent sales.

I just received a Grizzly gift certificate. May I use it for on-line ordering?

 No. However, we are working on a system whereby the gift certificates are recorded on the computer in such a manner that all you would need to do would be to enter the gift certificate number. We are currently working on this process and it should be on-line shortly.


QUESTIONS ABOUT FOREIGN ORDERS

I can't place my order online. How do I order?

 You may fax or mail your order to us, and if you are requesting a quotation only, you may do so by email at ord@grizzly.com

Do you ship to other countries?

 We can generally ship small items under 70 lbs. to many different countries (excluding Canada) if they can be shipped by the postal service or UPS.  All additional shipping charges would be paid by the customer.  For machinery over 70 lbs., there are some limitations to certain countries depending on the electrical service available.  For example, most European countries have 240V, 50 cycles.  Our motors are 60 cycles and would not work.  On small shipments, the freight cost to ship to Europe or other countries is cost prohibitive.  The customer pays all freight charges as well as any brokerage fees.

Do you have a minimum order requirement for foreign orders?

 Yes, the minimum order requirement for all foreign orders is $200.00, exclusive of shipping charges.

How much does it cost to ship my order to me?

 We are unable to provide instant quotes for foreign shipments. If the items you wish to order weigh less than 70 lbs. each, to request a quote, simply provide the following information to us:
  • Complete shipping address
  • A list of items you are interested in ordering
If the items you wish to order weigh more than 70 lbs., please provide a domestic address (usually a freight forwarder) to ship to.  We do not ship heavy items directly overseas.  We will process a quote for you, and provide you with the information via fax or email.

Will your electrical motors work in my country?

 All of our machines run on 60 cycle electrics.  Most of North America and some Asian countries run on 60 cycle.  However, Europe and many other parts of the world run on 50 cycle and will require the motors and switches to be replaced.  We cannot change or remove the electrics on our equipment.

How can I pay for my order?

 The most efficient way to pay for your order is by Bank Wire Transfer.  Please note, there is a $30.00 processing fee.  Due to fraud, we no longer accept cashier's checks or money orders.  If you prefer to pay by credit card, please be aware that we require Electronic Billing Address Verification in lieu of a signature, and are unable to process orders that do not receive this verification.

How can I request a catalog?

 To cover postage and handling cost, all catalogs that are mailed out of the United States require prepayment of a $10.00 fee. Payment may be made by Visa, Discover, AMEX, MasterCard, or by International Money Order drawn on a US Bank in US funds. We do not send catalogs to Canada. Just fax this information to us at 360-671-8375 or mail it to the address below:

Grizzly Industrial®, Inc.
P.O. Box 3110
Bellingham, WA 98227-3110
U.S.A

An electronically reproduced version of our catalog is free for viewing here:
Grizzly Product Catalog

What countries do you ship to?

 We ship to many countries, please contact us to verify that we are able to ship directly to you. If we are not able to ship directly, we suggest the use of a freight forwarder or Broker to handle getting your shipment to your country.

Do you have dealers in my country?

 Grizzly Industrial®, Inc. is the sole distributor of its merchandise, and we do not have dealerships or agents overseas. Our US locations are in Bellingham, WA, Muncy, PA, and Springfield, MO. We calculate freight costs to your country from our closest location in the USA.